Shipping Policy

ēclec

Effective date: August 17, 2026

Overview

ēclec offers collectible furniture, interiors, accessories, and custom pieces. Shipping arrangements depend on the item, its size, availability, destination, and delivery requirements. We confirm the final shipping method, cost, and estimated timeline before dispatch.

Order Processing

In-stock items are prepared for dispatch after payment and order details have been confirmed. Made-to-order and custom pieces are shipped after production is completed. Processing and production timelines are estimates and may vary depending on materials, suppliers, customization, and quality checks.

Shipping Quotes

Because many of our products are oversized, fragile, collectible, or made to order, shipping may be quoted separately from the product price. For large furniture, international deliveries, trade orders, and custom projects, contact us for a tailored shipping quotation.

Delivery Areas

We can arrange local, regional, and international delivery subject to destination, carrier availability, customs requirements, and access conditions. Some destinations may not be serviceable or may require additional delivery arrangements.

Delivery Times

Estimated delivery dates are provided in good faith and are not guaranteed. Delivery may be affected by production schedules, carrier capacity, weather, customs, public holidays, import procedures, or circumstances beyond our control. We will communicate material delays when information becomes available.

Large and Oversized Items

Customers are responsible for confirming that the delivery address, entrance, lift, stairways, corridors, and other access points can accommodate the item. Additional charges may apply for special equipment, difficult access, assembly, storage, re-delivery, or waiting time.

International Deliveries and Customs

For international shipments, the customer may be responsible for customs duties, import taxes, brokerage fees, destination charges, and other local costs. ēclec is not responsible for delays or charges imposed by customs or local authorities.

Delivery and Inspection

Please inspect your order as soon as it arrives. If packaging appears damaged, photograph the packaging and item before signing for delivery, and note the damage with the delivery provider where possible. Report damage, shortage, or an incorrect item to us within 48 hours of delivery with clear photographs and order details.

Failed Delivery or Storage

If delivery cannot be completed because of incorrect information, unavailable recipients, restricted access, refusal, or failure to schedule an appointment, additional delivery, storage, or re-delivery charges may apply.

Local Pickup

Where available, local pickup may be arranged by appointment. Customers collecting an order are responsible for providing a suitable vehicle, adequate protection, and any required assistance for safe transport.

Tracking

When tracking is available, we will provide the tracking or delivery information supplied by the carrier. Tracking updates may not be available for every shipment, especially for consolidated freight or specialist delivery services.

For shipping questions, delivery arrangements, or a custom quotation, contact us before placing your order.

ēclec

Email: info@eclec.store

Phone: +961 1 56 77 56

WhatsApp: +961 76 688 634

Address: Moutran Building, Ground Floor, Sursock Street, Achrafieh, Beirut, Lebanon